Refund Policy

1. Overview

Purgegreenrinse is committed to fair and transparent refund practices for all paid cycling programs and community events. This policy applies to registration fees paid directly to Purgegreenrinse for structured group rides, training programs, seasonal challenges, and related educational events.

This policy should be read in conjunction with our Terms of Use and Privacy Policy. For refund inquiries, contact assist@purgegreenrinse.world or call +61 2 9264 3111 during business hours (Monday to Friday, 8:00 AM to 5:30 PM AEST).

Our registered business address is 131 York Street, Sydney NSW 2000, Australia.

2. Programs Covered

This Refund Policy applies to the following paid offerings:

• Harbour Starter Series and other foundation-level programs
• Coastal Endurance Challenge and intermediate training programs
• Century Preparation Program and advanced training programs
• Weekend Explorer Rides with paid registration components
• Seasonal challenges with associated registration fees
• Special community events requiring advance payment

Free community rides and informational events not requiring payment are not subject to this Refund Policy.

3. Full Refund Eligibility

You may receive a full refund of your program registration fee under the following circumstances:

• Cancellation before program start: You cancel your registration at least 14 calendar days before the program's first scheduled session.
• Program cancellation by us: Purgegreenrinse cancels a program due to insufficient enrollment, organizer unavailability, or other operational reasons.
• Duplicate payment: You were charged twice for the same program registration due to a processing error.
• Documented withdrawal: You are unable to participate due to circumstances confirmed by appropriate documentation, submitted within 7 days of the program start date. Each request is assessed individually.

Full refunds are processed to the original payment method within 10 business days of approval.

4. Partial Refund Eligibility

Partial refunds may be granted under the following circumstances:

• Late cancellation: Cancellation between 7 and 13 calendar days before the program start date qualifies for a 50% refund of the registration fee.
• Mid-program withdrawal: Withdrawal after the program has commenced but before the midpoint may qualify for a pro-rata refund based on unused sessions, minus a AUD $25 administrative fee.
• Session cancellations by us: If we cancel individual sessions due to weather or safety conditions and are unable to reschedule, a pro-rata credit or refund for the affected sessions will be offered.
• Pace group reassignment: If we are unable to accommodate your requested pace group and no suitable alternative exists, you may receive a full refund if requested before the second session.

5. Non-Refundable Circumstances

Registration fees are non-refundable in the following situations:

• Cancellation less than 7 calendar days before the program start date without approved documented withdrawal
• Failure to attend sessions without prior notification (no-shows)
• Removal from a program due to violation of safety rules, Terms of Use, or disruptive conduct
• Dissatisfaction with pace group placement when an appropriate alternative was offered
• Personal scheduling conflicts after the program has commenced
• Weather-related personal decisions not to attend when the session proceeds as scheduled
• Equipment failure or personal bicycle issues

Administrative fees of AUD $25 apply to all partial refund calculations unless the refund is due to program cancellation by Purgegreenrinse.

6. How to Request a Refund

To request a refund, follow these steps:

1. Send an email to assist@purgegreenrinse.world with the subject line "Refund Request — [Program Name]"
2. Include your full name, registration confirmation details, program name, and reason for the refund request
3. Attach supporting documentation if applicable (medical certificate, proof of duplicate payment)
4. Alternatively, call +61 2 9264 3111 during business hours to initiate a refund request

We will acknowledge your request within 2 business days and provide a decision within 7 business days. Approved refunds are processed within 10 business days of approval.

7. Refund Processing

7.1 Payment Method

Refunds are issued to the original payment method used during registration. If the original payment method is no longer available, alternative arrangements will be made upon verification of your identity.

7.2 Processing Timeline

After approval, please allow:

• 5 to 10 business days for credit or debit card refunds to appear on your statement
• 3 to 5 business days for bank transfer refunds
• Up to 14 business days for international payment method refunds

We are not responsible for delays caused by your financial institution after the refund has been initiated.

7.3 Currency

All refunds are processed in Australian Dollars (AUD). If you paid in a different currency, the refund amount will be converted at the prevailing exchange rate at the time of processing.

8. Program Transfers

As an alternative to a refund, you may request a transfer of your registration to a future program session, subject to availability. Transfer requests must be submitted at least 7 days before the original program start date.

• One free transfer is permitted per registration
• Subsequent transfer requests incur a AUD $15 administrative fee
• Transfers must be used within 6 months of the original program start date
• Transfers to programs with higher fees require payment of the price difference
• No refund is provided for transfers to programs with lower fees; the difference may be applied as credit toward future registrations

9. Event-Specific Policies

9.1 Weather Cancellations

When a session is cancelled due to severe weather (electrical storms, extreme heat advisories above 40°C, or poor air quality alerts), participants receive either a rescheduled session or a pro-rata refund for the cancelled session. No refund is provided for personal decisions not to attend when the session proceeds.

9.2 Special Events

Special events such as charity awareness rides or seasonal festivals may have event-specific refund terms communicated at registration. Where event-specific terms conflict with this policy, the event-specific terms take precedence.

10. Australian Consumer Law

Nothing in this Refund Policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). If our services fail to meet consumer guarantees, you may be entitled to remedies including refunds, replacements, or compensation regardless of the terms stated above.

If you believe a consumer guarantee has not been met, contact us at assist@purgegreenrinse.world to discuss your options before pursuing external dispute resolution.

11. Dispute Resolution

If you disagree with a refund decision, you may request a review by emailing assist@purgegreenrinse.world with additional supporting information within 14 days of receiving the decision. A senior team member will review your case and provide a final determination within 7 business days.

If the matter remains unresolved, you may contact NSW Fair Trading or the Australian Competition and Consumer Commission for guidance on your rights under consumer protection legislation.

12. Changes to This Policy

We may update this Refund Policy periodically. Changes take effect upon posting to the Website with an updated date. Refund requests are evaluated under the policy in effect at the time of your original registration, unless the updated policy provides more favorable terms.

13. Contact Information

For refund requests, questions about this policy, or assistance with program transfers:

Purgegreenrinse
131 York Street, Sydney NSW 2000, Australia
Email: assist@purgegreenrinse.world
Phone: +61 2 9264 3111
Business hours: Monday to Friday, 8:00 AM – 5:30 PM AEST; Saturday, 7:00 AM – 12:00 PM AEST